Customer support is one of SIPI’s priorities, not only during purchase of our products but also afterwards, support contracts being available both for hardware and software, on site or by telephone according to needs. To meet all customer needs SIPI also offers rental services for piece-counting equipment, scales or platforms to execute the warehouse inventory.
Within SIPI there is a metrological and electromagnetic compatibility laboratory for tests and measurements in relation to current regulations.

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Equipment rental

SIPI rents scales, platforms and piece-counting systems, always on hand in its warehouse, for customers that need to execute the year-end inventory or for other needs.

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Tests and measurements laboratory

Laboratory tests. SIPI has a metrological and electromagnetic compatibility laboratory with anechoic chamber, in which tests and measurements are carried out with respect to and in accordance with the principal international standards. The tests that can be performed in this laboratory allow the company to ensure, for the purposes of self-certification, that the products comply with the specifications of the relevant generic and product standards. In the laboratory tests can also be performed for evaluating the maximum limits of an instrument or device to give an indication to the designers in identifying technologies that can improve the product. In the laboratory, testing and calibration of instruments for electrical measurements are carried out with reference to first-line samples related to international primary samples. SIPI also makes its resources available for the above activities for companies that need to perform pre-qualification tests or for the EC certification of their products.

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Calibration of the instruments

SIPI has certified sample weights that are used for testing and verification of weighing systems and weighbridges up to 80 tons. The masses can be hired to perform tests and periodic checks.
The following checks and tests are performed:

  • Instrument checking (ISO 9000 Calibration) for electrical values
  • Electrical safety testing (Capacities)
  • Mass checking (Capacities)
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Metrological advice

SIPI technical staff assigned to metrological advice are available for advice on the submission of new applications for CE-M model approval and test certificates.

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Technical assistance and operational support

On-site technical assistance. SIPI provides teams of trained staff for installation of plant and for after-sales support in the mechanical, electrical, electronic and computer plant sectors. Maintenance and custom technical assistance contracts are also available according to customer needs.

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Checks and issue of test reports

Checks and issue of test reports. The goal is the identification of the errors in your weighing instruments and the issue of “test reports”, as a document required by your quality system in accordance with current metrological regulations, with procedures that comply with European Standards EN 45501 (Metrological aspects of non-automatic weighing instruments).
Mass samples checked periodically are used, in accordance with the internal procedure IOP11.1, with reference to first-line samples in class F1 with calibration certificate SIT.

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Telephone support

Telephone support. SIPI provides telephone support on contract to customers for initial assistance in resolving problems such as computer systems, equipment configurations, printers, etc.